Remote Service

Remote service by Shade Tree Auto

Shade Tree Auto’s Remote Service (STARS) provides hassle-free service by providing customers with convenient options for how to handle the car repair process.

There’s no need to rearrange your day to bring your car into our shop. We’ll pick it up for you anywhere in the Des Moines area! Arrange for pickup/drop-off options online, review your estimate, and pay through our website without even needing to set foot in our facility. This service includes our standard 4 year/40,000-mile warranty and is complimentary for all of our customers.

What comes with STARS

Online scheduling & reminders

Use our online scheduling tool to set up your appointment and sign up for text or email reminders to be notified about your car’s status throughout the duration of the appointment.

Digital inspections

View a comprehensive digital report about your car’s diagnosis complete with technician notes, photos, and sometimes even video to showcase vehicle issues.

Free pickup, delivery, or shuttle service

Choose what option is most convenient for you whether that is getting your vehicle picked up from home, dropping it off, or we can drive you to any destination you choose in the Des Moines area, free of charge.

Itemized estimates

Every repair we suggest and service we provide is given to you in an itemized estimate to help clarify what your vehicle needs and in what order and priority. 

Complimentary loaner vehicle

Don’t feel like you have to lose out on your day because you don’t have a car. We can provide you with a loaner vehicle and it doesn’t cost you a thing.

Note: Shade Tree reserves the right to out loan their cars as they deem necessary and customers must be 25 years of age to qualify for a loaner vehicle.

Online payment

Take care of your bill quickly and securely through our online payment system.

Sign up for STARS

Take advantage of our remote service options by scheduling an appointment with us today.

Certificates & Awards